Support
Tierra Software Development is the primary developer of EdWeb and provides a variety of options for support. With the move to open source, it is hoped that a community of EdWebbers will develop, and add to the people available to help, and support the setup and use of EdWeb.
Available options:
EdWeb forums
Ask and answer questions in the EdWeb Forums
Feedback
Not so much a form of support, but we watch the feedback input by users at the EdWeb Uservoice site to know which projects to place priority on.
Documentation
Documentation currently available is available in the Documentation section of this site.
Commercial Support
Currently available and included for organizations using EdWeb 2.0 in hosted mode - more information is available at www.edweb.us on having your EdWeb 2.0 setup hosted.
For organizations using EdWeb in hosted mode, live support is available at times, but those times are limited, at this point, to a couple hours per week.
For organizations using Open EdWeb, Live Support via Tierra Software Development is not available at this time. But the EdWeb administrator can enable this piece to point to an internal live support option if available.
Tierra Software Development uses the Live Support application from http://cutesoft.net/live-support/, but it's likely another live support option could be tied in if you have one currently in use.
If you are interested in providing live support to the EdWeb community in general, we will gladly send you the Live Support Operator client, and set you up with an operator login to provide live support for teachers and staff using Open EdWeb.
Birdseye view of EdWeb
30,000 foot view of EdWeb
20,000 foot view of EdWeb
10,000 foot view of EdWeb
1,000 foot view (teacher sites)
1,000 foot view (Share Portal sites)
1,000 foot view (Site Builder sites)
Squirrelseye view of EdWeb
For a teacher
For the media
Press releases
Graphics
Company & Community Overview
Recent news
10/03/2010
October 2010 updates available in the Downloads section.
09/14/2010
A comparison of popular CMS options has been added to help show where EdWeb 2.0, and Open EdWeb can fit in best - view the comparison PDF here
09/07/2010
The official release of Open EdWeb is now available...
in the downloads section of this site
08/26/2010
The official release of Open EdWeb has changed...
I got an urgent request to include a district-level 'Board Policies & Admin Regs' function into EdWeb in the next 2 or 3 weeks, and that's an important aspect for EdWeb going forward, so I pushed forward the release date to 09/07/2010 so that I can include the basic infrastucture pieces in the initial release.
08/15/2010
Open EdWeb RC2 has been posted in the downloads section, along with a small update immediately after. Scheduled release of Open EdWeb on 09/01/2010 still looking feasible.
07/11/2010
EdWeb 2.0 is now SQL Injection protected, and all SQL work is using parameterized queries - I'm sleeping better tonight :-)